FAQs

On this page we answer some of the most frequently asked questions about our products and services. If you have any other questions, feel free to ask them using the form on the Contact page. If you’d like to request a quote, visit the Request A Quote page.

Do you design only Author websites?

Not at all!

Although we specialize in websites for authors, we also do websites for individuals and businesses. Contact us with your web design needs to find out if we’re a fit for your project and to get a quote for our services.

I use AI (artificial intelligence) to write my books. Will you do a site for me?

No. Please read our AI Policy to understand our take on these new technologies.

I want to have a shopping cart on my site or an e-commerce store site, do you work with those?

Yes. If we build/built your site.

Contact us if you’re interested in our assistance in adding a WooCommerce shop to your Austin DesignWorks-designed website, or if you are an author interested in a WooCommerce site set up in our author-centric offering.

I already have a theme, will you help me customize it?

Not at this time.

Due to the time it takes to familiarize ourselves with a theme written by another developer, it is actually more cost effective for us to build you a website within our theme. Instead of modifying a one-size-fits-all solution, you’ll receive a WordPress site built in our author-centric theme.

I have a website using another theme but I want you to make a site banner or heading graphic, can you help?

Not at this time.

I need a graphic for Facebook or other online ad, can you help?

Yes, for our existing clients!

We provide some visual design services separate from our web design services to our existing clients. We can make a non-animated ad to the specifications you provide, using the image(s) and text content you give us. Contact us for more information.

I need a bookmark, postcard, or other print promotional items designed, can you help?

Not at this time.

If you build my site, will I be able to manage it?

Yes, if you so desire!

We specifically design websites that allow clients to manage their site’s content, taking a fill-in-the-blank approach to content with custom fields vs a page builder. 

I don’t want to manage my site content or updates, do you help with future updates?

If we designed/developed your site, absolutely!

You can sign up for one of our Website Wellness plans or seek à la carte assistance at any time.

What do you charge for updates?

We offer both à la carte update assistance and annual website wellness plans.

À la carte updates have a minimum fee per update request and we provide a quote for any work that will exceed what’s covered by that fee. Details about updates and the current minimum fee can be found on our Tips: Submitting Updates page.

Our Website Wellness plans are designed for clients who need or desire frequent, on-going help with their site content and/or WordPress installation (software and plugin updates). We have three plan options based on the most common requests and levels of service. The plans are yearly, prepaid, and non-refundable.

Do you provide search engine optimization (SEO) services?

Since our primary focus is on custom WordPress website design/development and recommended SEO tactics change so often and rapidly, we do not offer à la carte SEO services. For websites that we design, we provide starter site- and page-relevant SEO metadata (page titles and page descriptions) that clients can fine-tune as they desire. We stress the need for quality, keyword-rich, on-page content and a robust online presence through their website and social media. For more specific assistance with SEO, clients have the option to seek out an SEO expert who’s abreast of the latest trends.

Do you host websites?

Yes – for our author clients only in the most-recent version(s) of our theme.

That said, our clients are not required to host with us, but there are special benefits in doing so. Feel free to ask us what those are!

Disclosure: Austin DesignWorks is currently an affiliate with SiteGround, where we host site(s). We are more than pleased with their performance, service, support, and features but clients are free to choose where they host. If you’d like to use SiteGround, you can click the icon below, which has our affiliate link.

SiteGround

Do you offer technical support for my web hosting or email?

If there’s a problem with the website Austin DesignWorks designed for you, we absolutely assist in troubleshooting and resolving the issue to the best of our ability. However, if we determine the issue is with your web hosting or email service provider, we may refer you to the technical support for that service as they are the best avenue(s) of help in those instances. When possible, we will provide you technical information that will hopefully help secure a quick resolution to the issue with your service provider.

Please note, some technical services may incur a fee for assistance if you’re not using our hosting.

Will you teach me how to use WordPress?

We do not offer in-person or remote lessons on basic WordPress usage at this time but we do offer a complimentary Zoom screenshare walkthrough when we launch a new site for a client. We introduce clients to template features and provide general how-to instructions during that call.

UNDER CONSTRUCTION: A knowledge base that covers the unique features of our theme(s). Until it is complete, we happily invite you to contact us directly with any questions.